To help protect and ensure a satisfying shopping experience for all DogDog’s customers, please refer to our return policy.

Unopened Product

Our customer can return any unopened product with its packaging or tags intact to us within 15 days of receiving it for a full refund or exchange.

Opened/Used Product

If some products are disassembled and affect the secondary sale, we will not be able to provide a “change of mind” exchange or refund for the purchased and used products of such products. Though we strive to enhance your shopping experience, we will be unable to offer a satisfaction guarantee on any of our products due to the limitation of personal preferences.

Return/refund conditions:

• Contact us within 15 days from the date receive product.
• Return products to be unopened, unused and sealed.
• Non-defective returns (i.e. change of mind and etc.) will need to be via registered post with tracking record and paid by buyers.
• All non-defective returns (for change of mind etc) cost need paid by buyers, must be registered posted with a tracking record.
• Upon the review of a returned product, DogDog will process the refund of the product less shipping costs (even for free shipping order).
• DogDog reserve the right to reject refunds should the product be used, word or opened, and will ship the products back to the buyer.

Faulty/Shipping Damaged Products:

We offer a 30 Days Full Refund or Replacement Warranty. If your product is found to be faulty, it will be replaced with an identical product. However, should we be unable to replace your product (i.e. out of stock), we will be more than willing to offer you a refund or another product of the same value as a replacement.

We will reimburse the return postage on any defective or faulty items (i.e. Dead on Arrival) within 30 days of purchase.

Be sure to follow the following tips, before concluding your product is faulty:

• Make sure you are using the correct battery or voltage
• Make sure the battery or plug is properly inserted
• Try a new battery or a new plug-in board
• Make sure the battery connector is not wet or wet
• Make sure you use the right charger
• Make sure you read the manual clearly
• Press and hold the controls for 3-5 seconds to turn on/restart
• Contact us for technical support

When returning your order, please provide the following details in the parcel:

• Your full name
• Your order number
• Reason(s) for returning the product
• Your instruction(s) informing us how you would like the issue resolved
• Please ensure the products are cleaned before they are returned

Our Return Address:

roller door 12 / 8 coral cct Keysborough 3173

Other Notice and Declaration:

• All warranties do not cover misuse, compatibility, or physical damage
• All returns are based on the normal items, there are certain specific items that will have an exception and a different return policy which will be clearly specified in the item description

Return News From PayPal:

Good news! For a limited time only, PayPal is offering subsidised return postage costs with returning online purchases. The postage cost incurred by yourself in returning the item(s) back to us may be refunded by PayPal. For further information regarding the terms and conditions of this PayPal offer, please visit: https://www.paypal.com.au/returns/
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

Your purchase will be seen as agreed with all above policies.

Need more support? Please feel free to contact us.

Thank you!